Guarantee and Return Policy
At Vortex, we strive in every way to meet our 100% satisfaction guarantee. If for some reason you are unsatisified with your purchase, you may send the unused portion of the product back within 30 days of your order and receive a full refund. We will issue you a full refund for the cost of the product minus your shipping charges.
To send an item back, simply follow these steps: Step 1)
Please contact us at 1-877-567-1177 to notice your return.
Step 2)
Send us back the original packinglist or invoice to us.
Step 3)
Mail your returned item back to the following address:
Attn: Return Department
Vortex, Inc.
248 S. Mulberry #107
248 S. Mulberry #107
Mesa, AZ 85202
We will not be responsible for shipping and handling on returned items. We recommend using UPS, FedEx or some other form of insured mail for returns as we can not be responsible for items that never make it back to our warehouse. Items that are older then 30 days will be taken back on an individual basis only. Please contact us to see if you are eligible for a refund.
** Please note: ALL returns must be attached original invoice or packinglist in order for the return to be processed. If an original invoice is not listed on the outside of your return, it will be refused by our returns department and mailed back to you. Please contact us at 1-877-567-1177 to ask more information.